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Staynow.live

Privacy Policy

Last updated: pending

Under Quebec’s Charter of the French Language, the French version is the governing version for users in Quebec. This English text is a courtesy translation.

Payment reminder. Your card is charged in full at the time of booking, not on arrival. A confirmed booking is non-refundable: if you do not confirm your arrival, the amount is released to the offer owner. Details are in our Terms of Service.

1. Who we are

Staynow is operated by Gestion Guy McKenzie Inc., Montréal, Québec, Canada. Staynow is a mobile application for discovering and booking short-term accommodations available now or within a very short time window.

Privacy Officer: privacy@staynow.live

2. What we collect

We collect only what the service needs to function. We do not sell your personal information, and we do not use it for advertising, cross-app tracking or profiling.

Apple account identifier, name and email

To create and authenticate your account through Sign in with Apple. If you use Hide My Email, we only ever see the relay address.

Approximate location (with your permission)

To sort nearby accommodations while you browse the LIVE feed. It is used for that request and is not stored. Denying location still lets you use the app.

Precise location, stored — at the moment you confirm arrival

To verify you are actually at the accommodation before your held payment is released to the offer owner. This is the anti-fraud check that protects both parties, so it is recorded with the booking. Without an arrival confirmation within the allowed window, the payment is released to the owner anyway.

Offer content you publish

Title, description, price, photos, approximate location and dates; for a transfer, a proof of booking. Used to display and moderate the offer.

Arrival instructions (door code, key location)

Provided by the seller, held, and released to the traveller only after they confirm arrival. Never shown on the public feed.

Booking records

Which offer, amount, currency, timestamps and status, to fulfil and confirm the booking and keep the financial record.

Payment

Handled by Stripe, including Apple Pay. We do not store your card number — only a Stripe reference and the amount.

Payout account reference

If you receive money as a host or seller. Stripe collects the identity and banking information required by law directly — we never see or store it.

Device push token

With your permission, to send transactional and operational notifications only.

Language preference and technical logs

To show the app in French or English, and to operate, secure and debug the service.

3. How we use it

  • Authenticate you and keep your account secure.
  • Show the LIVE feed, let you book, and let hosts publish offers.
  • Process payments and confirm bookings.
  • Verify your arrival on site before releasing a held payment.
  • Send transactional and operational notifications only. We never send marketing pushes.
  • Compute anonymous, aggregate product metrics.
  • Comply with legal, accounting and tax obligations.

4. Who we share it with

Only the minimum necessary, with providers who process data on our behalf under contract:

  • Apple — authentication, Apple Pay and push notifications.
  • Stripe — payment processing, and payout accounts for hosts and sellers.
  • Amazon Web Services — hosting, database and photo storage, in the Canada (Montréal) region.

Some processors may handle data outside Quebec or Canada. Where that happens we rely on their contractual and legal safeguards.

5. How long we keep it

  • Expired offers are anonymized 30 days after expiry: photos deleted, personal information stripped, only aggregate metrics retained.
  • Booking and payment records are retained as required by accounting and tax law even after account deletion, but unlinked from your identity.

6. Your rights

Under Quebec’s Law 25 and Canada’s PIPEDA you may access your information, correct it, delete your account, withdraw consent, request portability, and complain to us and to the Commission d’accès à l’information du Québec.

To exercise these, use the in-app controls or write to privacy@staynow.live.

See also our Terms of Service.

7. Deleting your account

You can delete your account at any time from the app: Profile → Delete my account.

  • Your personal data is anonymized immediately and you are signed out everywhere.
  • Any live offers you posted are withdrawn from the feed.
  • Booking and payment records are kept but unlinked from your identity, because the law requires us to retain them.
  • Deletion is irreversible. Signing in again with Apple creates a new, empty account.
  • Deletion is refused while a confirmed booking is awaiting arrival, so that an already-held payment cannot be stranded.

8. Children

Staynow is not intended for anyone under 18. We do not knowingly collect data from minors.

9. Security

We protect your information with encryption in transit and at rest, strict access controls and least-privilege secrets management. No system is perfectly secure; if a breach affecting your information occurs, we will notify you and the regulator as required by Law 25.

10. Changes

We may update this policy. Material changes will be surfaced in the app, and the last-updated date above reflects the current version.